HELP CENTER

Frequently Asked Questions

Monthly Leasing FAQ

  1. Check the fuel tank before renting a vehicle, the fuel tank needed to be full when returning. Otherwise $1.6/L will be collected.

  2. Check the bodywork situation before renting a vehicle, the vehicle need to be fixed or a fix fee will be collected.

  3. Check the mileage before renting a vehicle, there is a 2000km limitation for one month, new vehicles has a 1500km limitation, the overtop mileage will be charged for $0.2/km, Germany vehicles have a 1500km/month limitation, the overtop will be charged for $0.5/km. Please notice the maintenance mileage of the vehicle you rent, contact us when it reaches, we will book an appointment, which is free. If it is over 500km of the maintenance mileage, we will collect $1000 penalty; if there is a malfunction due to the reason of this, you will have to buy out this particular vehicle.

  4. ICBC will compensate for any accident, but a deductible fee will be collected by ICBC, $500 for BC residents, $1000 for other provinces’ residents and N classes. If the vehicle cannot be returned on time due to repairing or a lawsuit, the rental fee and insurance fee will be collected with the rate of rental price.

  5. We do not provide rescue due to the reason of battery failure, which is caused by forgetting turn off the lights. If a rescue is needed, we will collect additional fees. 8PM-8AM Roadside plus rescue number: 604-661-2800.

  6. Customers are at their own expense for a flat tire. Additional fees will be collected if a rescue is needed.

  7. Please inform us when a ticket was given, or we will make the payment with the credit card which has been registered.

  8. Smoking is prohibited in the vehicle, we will collect a $160 steam cleaning if you do so. A $100 cleaning fee will be collected if a pet was kept in the vehicle. A leasing vehicle need to be cleaned on customers’ responsibility, otherwise we will collect a cleaning fee: Sedan $30, small SUV $38, Large SUV $45, VAN $45.
  9. We do not provide refund if the vehicle is returned before the contract terminated.

  10. A vehicle rated under $600 before tax is only available for inside of BC province, we do not provide rescue outside of the province.

  11. About the insurance. We will lead the customers the buy insurance at ICBC, the minimum time period of an official plate is three month due to the policy of ICBC, customers can choose to buy three month or one year(one year would be the most beneficial). Customers can get a refund of the insurance when returning the vehicle.

Daily Leasing FAQ

  1. Check the fuel tank before renting a vehicle, the fuel tank needed to be full when returning. Otherwise $1.6/L will be collected.

  2. Check the bodywork situation before renting a vehicle, new damage to the vehicle need to be fixed or a fix fee will be collected.

  3. Check the mileage before renting a vehicle, there is a 200km/day limitation, new vehicles have a 150km/day limitation, the overtop mileage will be charged for $0.2/km; Germany vehicles have a 150km/day limitation, the overtop mileage will be charged for $0.5/km.

  4. ICBC will compensate for any accident, but a deductible fee will be collected by ICBC, $500 for BC residents, $1000 for other provinces’ residents and N classes. If the vehicle cannot be returned on time due the reason of repairing or a lawsuit, the rental fee and insurance fee will be collected with the rate of rental price.

  5. We do not provide rescue due to the reason of battery failure, which is caused by forgetting turn off the lights. If a rescue is needed, we will collect additional fees.

  6. Customers are at their own expense for a flat tire. Additional fees will be collected if a rescue is needed.

  7. Please inform us when a ticket was given, or we will make the payment with the credit card which has been registered.

  8. Smoking is prohibited in the vehicle, we will collect a $160 steam cleaning if you do so. Keeping a pet in the vehicle will cause a $100 cleaning fee.

  9. do not provide refund if the vehicle is returned before the contract terminated.

  10. A vehicle rated under $60 before tax is only available for inside of BC province, we do not provide rescue outside of the province.

  11. Rental vehicle can only be driven by registered driver, ICBC will NOT compensate if unregistered driver has an accident. If there is an accident, please claim to ICBC with honesty.